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Guest Experience Management Technologies


Activities, Services, Amenities, Products and Gift Certificates
Delivered in Ways Not Possible Until Now!

Value Proposition




If you have ever tried to book a hotel room and then during that same call, tried to add guest experiences like transportation, dining reservations or spa services, you will understand the pain point GEMtouch cures for hotels, resorts, casinos and their guests.

Can your reservation agents schedule all of your property's activities and services? No? Then we have already proven our value proposition!
value-proposition

Guest Experience Managers

The title “Concierge” is commonly being replaced with Guest Experience Manager. It may still say Concierge on the counter but look at their business card, it has likely changed.

This shift reflects the desire of hotel management to better define service delivery methodology. It also represents an embodying philosophy where all employees provide perfect guest service.

Today's Guest Experience Managers require immediate access to all guest information and the tools that empower them to be immediately responsive to any and all Guest service requests. “Let me work on that and get right back to you” isn’t good enough anymore.

The New Guest Experience Managers

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Every Team Member Everywhere

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Every Guest Everywhere

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Yielded! Granular pricing strategies across all experience and guest types.

Sold! All guest experience reserved at any point in the guest journey.

GEMtouch Platform Facets

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Guest Experiences! All hotel, resort and casino centric guest activities, amenities, and services.

Managed! Point of Service solutions for all operational areas.

GEMtech's view of Guest Experiences includes all Hotel, Resort and Casino activities and guest services.

Everything but the room!

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GEMtouch Facets

Guest Web and Mobile
Staff Web and Mobile
Guest Profiles & Itineraries w\ PMS integration
Product and Service Pricing
Package Management
Advanced Bookings & Deposits
Confirmations
Seamless PMS Integration
Employee Schedules & Commissions
Walk-ins
Choose Native Point of Sale and\or Oracle Simphony Integration
Inventory and Purchasing
Guest’s Service Preferences
Reporting & Business Intelligence

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GEMtouch Facets

Provide the right service to the right guest at the right time for the right price.

Flexible and granular definitions of services, guests, dates, times and prices

Experiences defined according to the dimensions of the service, how and when it is delivered, and how, when, and whether it is reserved

Timing involves both the timing of the service delivery and the timing of when the Guest makes request the service, (reservation vs walk-in)

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GEMtouch Facets

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Flexible and granular definitions of services, guests, dates, times and prices

Provide the right service to the right guest at the right time for the right price.

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GEMtouch Facets

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Timing involves both the timing of the service delivery and the timing of when the Guest makes request the service, (reservation vs walk-in)

Experiences defined according to the dimensions of the service, how and when it is delivered, and how, when, and whether it is reserved

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Integration as a Core Competency....

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... not just a necessary evil

GEMtech's Integration Platform as a Service (iPaaS) delivers on the promises of Service Oriented Architectures

Integration with any system anywhere

Development of new integration channels and API in hours not months

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