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First- of-its-Kind Guest Experience Management Platform for Hotels, Resorts and Casinos. GEMtouch makes offering and scheduling guest activities easy and convenient, enabling you to provide an unprecedented level of service.
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Why Choose GEMtouch?

Your hotel, resort or casino is known for its exceptional guest experiences and desired amenities. Do your guests have the ability to schedule transportation, dining reservations, spa services, and other amenities at the time they make their reservation?

With GEMtouch, your reservation agents are able to schedule quality guest experiences, both on- and off-property, giving your guests a five-star experience before they check in to their room.

Our easy-to-use software enables you to provide more activities and services by assembling the most comprehensive choice of local tours and activities.

That’s added value for your guests and for your hotel!

Guest Experience Managers

Your concierge plays an important role in the guest experience, but the traditional role has evolved as technology has improved, leading to today’s guest experience manager. Now, all employees are able to provide the perfect guest service

GEMtouch replaces outdated platforms with technology that provides all employees with immediate access to all guest information and respond immediately to any guest service requests.

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GEMtouch Platform Facets

Efficiently manage all hotel, resort and casino centric guest activities, amenities and services within one point-of-service management platform across all operational areas.

 Guest Experiences

What are Guest Experiences?

At GEMtouch, our view of guest experiences includes both concierge solutions and incident management and all guest activity:

  • Spa & salon
  • Kids camps
  • Dining reservations
  • Special Event Sales & registration
  • Single session & multi
  • Day classes
  • Rentals
  • Personal training
  • Dining reservations
  • Lessons & excursions
  • Tee times & lessons


Guide Guests to the Right Experience

Have you or your staff ever booked a hotel room and then tried to add experiences like dining reservations or spa services during that same phone call or website visit?

GEMtouch enables hotels, resorts and casinos to seamlessly manage activity and experience bookings. Now, the same call center agent can book a diverse itinerary for an entire family, or even better, guests can book itineraries online – all on their own!


Generate More Revenue from Guest Experiences

Do your call center agents and reservation specialists have what they need to provide the right service to the right guest at the right time?

With GEMtouch, hoteliers are able to take greater ownership in the guest journey, leading to more touch points, better forecasting, optimized price points and an increased ROI.


Gain Advanced Insight into Your Bookings

Are you able to track guest demand for certain experiences and activity compared to availability?

Our revolutionary technology makes guest experiences distributable for the first time. GEMtouch provides insights for improved guest engagement and a broader distribution reach for all your on- and off-property experiences.

Seamlessly Integrate with Your Current Infrastructure

Above Premise Systems


SAAS with Hosted Interfaces
SAAS with on Property Interfaces

GEMtech’s Integration Platform as a Service (iPaaS) delivers on the promises of Service Oriented Architectures.

Our platform will integrate with any system anywhere.
We also promise development of new integration channels and API in hours – not months!

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How can we help?

Please fill out the form below to request a demo or just more information.

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