Solutions 2017-11-15T15:38:27+00:00

GEMtouch Solutions

Making Guest Activity Readily Available for Everyone

With GEMtouch, your Guest Experience Managers have instant access to all information about the guest and their stay to effectively and efficiently provide value to your guest, with:

  • More revenue through offering a wider range of activities
  • More touch points in the guest’s stay to capture more sales
  • More guest satisfaction and increased engagement
  • More cost savings through a lower cost of distribution and lower IT costs
  • More advanced bookings for better processes, forecasting and optimized pricing

Improve guest satisfaction and make it easier on your reservation agents and your guests to purchase and schedule all your activities through one easy-to-use platform.

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Guest Self Service
Point of Service Staff
Call Center Agents
Guest Experience Managers


losing ownership of the guest

having to tell guests “let me get back to you on that”

messy scheduling practices and inefficient process

multiple operating platforms for booking guest experiences

Guest Web Portal

Convenient Self Service Option for Guests

  • Seamless Application with Staff Portal
  • Pre and Post arrival Guest Experience scheduling
  • Guided Packet Fulfillment
  • Robust Gift Certificate/Card Management, Retail Product Sales
  • PMS Room itinerary integration
  • Integrate with your mobile application suite
  • Web Order fulfillment management

Guest Activity Scheduling

On-Property Point-of-Service Solutions

  • Seamless Application with Staff Portal
  • Scheduling of any Guest Experience anywhere
  • Individual & multi person services, tours, classes and special events
  • Employee Scheduling with rotation management
  • Gratuity and Service/Product sales Commissions
  • Wait list management
  • Guest Service Preferences
  • Work with individuals, families, and small groups concurrently
  • PMS profile, reservation, and package integration (HTNG) *
  • Cancellation and no show fees

Retail Point of Sale

  • Hotel Centric Multi-Unit Retail Point of Sale
  • Clean, efficient yet powerful UX
  • Stand alone or seamless work flows with Guest Experience
  • Robust Gif Certificate/Card Management, sell On-line or
    over the counter, deliver gGift Cards, Printed Certificate and
    PDF via email
  • Seamless web store with fulfillment and shipping
    manangement available
  • Gratuity and service/product sales commissions
  • Integration to popular inventory and purchasing systems *

Call Center Solutions

Easy-to-Use Support for Your Agents

  • Developed specifically to manage scheduling Guest Experiences in high volume call center environments
  • Great for concierge and front desk locations too!
  • Clean, efficient and powerful user interface
  • Book any guest experience offered at any Point of Service location
  • Work with individuals, families and small groups concurrently.
  • PMS profile and reservation integration (HTNG)
  • Package booking for multiple guests

Hospitality Enterprise Gift Certificates

On-Property Point-of-Service Solutions

Do your guests have the ability to purchase gift cards or certificates for guest experiences?

If not, you are missing out on a major opportunity to increase revenue, not to mention the additional value you could adding for your guests.

Give your guests the option of gift cards, printed gift certificates and email gift certificates with:Comprehensive point of service retail sales solutions

-Flexible eCommerce merchandising solutions

-Single cart shopping for gifts, guest activity bookings and retail products

-Integration to Major Gift Card Processors with Instant Activation

-Native, stand-alone Stored Value Management

-Integrated Shipping and Activation console

Currency & Service Specific Gifts
Printed, Emailed, or Plastic Gift Cards
Integrate to Credit & Gift Card Processors
GEMtouch Integrations

How can we help?

Please fill out the form below to request a demo or just more information.

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